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Customer Service

 

We strive to offer the best service possible, not only because we really care about your purchasing needs but we also want you to have an extremely pleasant buying experience!
Plus- Saving your Church or Family money, makes us happy!!

Customer Service Hours:  Monday through Friday 10a-5:30p  and Saturday 10:00a- 2:00p. 
Our answering service picks up calls after hours and we will return your call as soon as possible. You may contact us by e-mail 24/7, however we return emails inquiries during business hours.  

Order Fulfillment: We strive to ship all orders within 2 business days of a paid order. However, due to fluctuations in our inventory during the busy summer months, it may be necessary to place an item on back-order. We will notify you ASAP if this happens. We can then hold your order until it is complete or send what is in stock. You will only pay shipping on the full order - no extra shipping on the back-order. We make every attempt to keep stock in hand, but we do ask for your patience and understanding if an item is on back-order.

Our Return Policy: We accept returns for full credit or refund for one month after date of purchase as noted on your invoice or sales slip. We ask that you phone us using our toll free number (888-234-0785) for a Returns Authorization Number, which helps us track your return. We can then also discuss an exchange or refund, per your approval. You will need to pack your item(s) securely using a good box and with good packing material. (Please do not use newspaper as packing material, as the ink rubs off on the items and leaves them non-acceptable.) And, please do keep your invoice or sales slip, as we will need a copy returned with your item(s).

Returns after one month to 60 days are subject to a 10% restocking fee.  After 60 days, the items are yours - no returns.

Please Note: The return shipping and cost of the replacement shipping will be your responsibility, unless of course the problem has been caused due to a mistake on the part of Christian Homestead, in which case, we will make it right!
Thank you for understanding our "fair-to-us-both" policies. 

 

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